Privacy Policy

1. Who we are

SOP Technologies (“SOP”, “we”, “us”, “our”) operates the platform available at trysop.com. We provide QR-based ordering and payment solutions for hospitality businesses.

For any privacy-related queries, contact us at: privacy@trysop.com

2. Data we collect

We collect data in the following ways:

• Information you provide: name, email address, venue name, city, and any message content you submit via our contact or demo request forms.
• Usage data: pages visited, browser type, IP address, and referring URL — collected automatically via server logs and analytics.
• Payment data: we do not store card numbers or payment credentials. All payment processing is handled by PCI-compliant third-party processors (Stripe, Apple Pay, Google Pay).

3. How we use your data

• To respond to demo requests and sales enquiries
• To provide and improve our platform and services
• To send transactional communications (order confirmations, receipts)
• To analyse usage and improve the product experience
• To comply with legal obligations

We do not sell your personal data to third parties.

4. Legal basis for processing (GDPR)

Where GDPR applies, we process your data under the following legal bases:

• Contractual necessity: to fulfil orders and provide the services you requested
• Legitimate interests: to improve our product and communicate with prospective customers
• Consent: where you have explicitly opted in to marketing communications
• Legal obligation: where required by applicable law

5. Data retention

We retain your data only as long as necessary for the purposes described above, or as required by law. Contact form submissions are kept for up to 24 months. You may request deletion at any time.

6. Sharing your data

We share data only with trusted service providers who process it on our behalf under appropriate data processing agreements:

• Resend — transactional email delivery
• Netlify / Vercel — hosting and serverless infrastructure
• Stripe — payment processing

We may disclose data if required by law or to protect our legal rights.

7. Your rights

Under GDPR and applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email us at privacy@trysop.com. We will respond within 30 days.

8. Cookies

We use strictly necessary cookies for site functionality. We do not use tracking or advertising cookies without your explicit consent. You can manage cookie preferences via your browser settings.

9. Security

We apply industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

11. Contact

Questions about this policy? Contact us at privacy@trysop.com